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Welcome to subohmz vaping supplies

Privacy Policy

AGE CONSENT


You may only purchase Products from our site if you are at least 18 years old. You will be asked to declare that you are of the appropriate legal age to purchase the Products when placing an order and we may carry out independent verification to check your age and if we discover that you are not legally entitled to order the Products, we shall be entitled to cancel the order immediately, without notice.  If you falsely declare your age to us you shall be held responsible for all costs, expenses, losses, damage fines and other penalties that we may suffer or incur as a consequence of your false statement. 
By ordering Products from this website, you hereby consent to us undertaking a search with Experian (or any other 3rd party age verification service) for the purposes of verifying your identity.  To do so Experian (or any other 3rd party age verification service) may check the details you supply against any particulars on any database (public or otherwise to which they have access.  They may also use your details in the future to assist other companies for verification purposes.  A record of the search will be retained.


MINORS


The Site is not intended for individuals under the age of 18. Anyone found using the website under the age of 18 will have their access revoked and any orders cancelled immediately.


YOUR PERSONAL INFORMATION


We need to collect certain Personal Information to provide you with the Goods and/or Services. You agree that we may use, update, share and process your Personal Information in accordance with our privacy policy which is GDPR compliant. Our privacy policy is available at any time by clicking the tab titled "Privacy Policy" at the top of this page. You will have the opportunity to consent to us contacting you by email, phone or SMS about products and services which Subohmz LTD believe may be of interest to you. You can make changes to your marketing preferences at any time by unsubscribing using the link available in any email we send to you or your account dashboard under "Subscriptions". Please note that it may take up to 24 hours for such changes to take effect


DATA RETENTION


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. A cold copy of your orders will always be kept for accounting purposes.




UNWANTED PRODUCTS


An unwanted product can be returned for a full refund within 14 days of delivery as long it's still in it's original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made online.


These regulations don't apply to anything that has been personalised or to intimate, perishable or time-critical goods.


COILS ARE NOT COVERED BY OUR RETURNS POLICY.


Returns and exchanges can only be processed with proof of purchase.

This can be the sales receipt, a bank statement or an online sales invoice.

Please provide your order numbers when you return a product.


FAULTY PRODUCTS


It's bad enough that your product develops a fault, so we try to make our returns service as painless as possible.


If the fault occurs within 30 days of purchase (or delivery) we will always offer you either a repair, exchange or refund. In all cases we reserve the right to inspect the product and verify the fault.


WE DO NOT COVER FAULTS CAUSED BY ACCIDENT, NEGLECT, MISUSE OR NORMAL WEAR AND TEAR.


DAMAGED PRODUCTS


If you unpack your product and find it damaged, you can return the product to our store within 48 hours of purchase or delivery.


REFUNDS


Refunds are contingent upon inspection of item(s) once we receive it. You must contact us within 14 days of purchase date to request refund. Items returned after 14 days will not be refunded.

You will be responsible for shipping the item(s) back to us along with the order number. Shipping with tracking is highly advise as we are not responsible for undelivered packages.


LIMITATION OF LIABILITY


We will not be liable for any loss or damage caused by us in circumstances where:

there is no breach of a legal duty of care owed to you by us; and/or such loss or damage is not reasonably foreseeable.


We will not be liable any loss or damage caused wholly or mainly by your breach of these conditions.


Our liability shall not in any event include losses related to any business of a customer including but not limited to lost data, profits or business interruption.


Nothing in these condition shall:

Exclude or limit our liability for death or personal injury resulting from our acts or omissions or those of our servants, agents or employees; or limit your rights as a consumer under applicable UK law.


All services are provided on a commercially reasonable basis. Although we will provide the services with reasonable skill and care, we make no warranty that the services will meet you exact requirements or that they will always be available.

The goods, where new, are sold with the benefit of and subject to the terms set out in any warranty or guarantee given by the manufacturer of the goods. This is in addition to you legal rights in relation to goods which are faulty or which otherwise do not confirm to the legally required standard.




COMPLAINTS


If you wish to make a complaint you can by contacting us on.


01708342434


You can also send us an email and we will respond within 48 hours.